Orangetheory Islington sends expletive-filled messages to customers

4 weeks ago 4

An employee of a trendy fitness chain has apparently woken up today with a sore head and a lot of explaining to do after sending an expletive-laden rant to customers, claiming it's 'f***** closing' because 'the f***** virus won't go away.'

TV writer Christine Rose, a customer at the Islington branch of Orangetheory Fitness shared screenshots of her text exchange to Twitter joking: 'so someone in charge of my gym's messaging is having a breakdown'. 

Sent a 10.42pm last night, the messages from the account dubbed all customers 'fools' 'b******' and 'f******'.

After a chain of strongly-worded messages, which told customers to come for a workout because 'being fat can be a no longer problem', Orangtheory sent a note to say its system had been hacked.   

But the expletive-ridden exchange was taken well by many on Twitter, who dubbed it relatable and even said it made them want to join the gym, which is a favourite with A-listers and former First Lady Michelle Obama. 

TV writer Christine Rose, a customer at the Islington branch of Orangetheory Fitness shared screenshots of her text exchange to Twitter joking: 'so someone in charge of my gym's messaging is having a breakdown'.

Orangetheory Fitness (OTF) boasts 800,000 members across 1,100 studios in 49 American states and 22 countries. Pictured is their London branch 

The message read: 'HEY YOU FOOOLS, 

'GUESS WHAT!!!! We are closing the studio again as this f***** virus is not ending. f****** China!!!! Alright so all your memberships are going to be cancelled because we are not going to reopen. we don't have the fund. so BOOM! listen we are going to miss you. bye you little f*****'.

It followed with a message that read.

'Hey everyone!  apologies for the last message. someone is drunk. im sorry'.  

Then followed a series of short messages which read: 

'come oft. work out is great. you being fat can be a no longer problem'.

Each Orangetheory class consists of a 60-minute, full-body workout that is taught by highly-trained coaches. The workout is technology tracked, so everyone wears an 'OTbeat' heart rate monitor which supplies information on how your body is responding in real time 

After the three unprofessional messages, an apology was sent which read: 'Apologies our systems have been hacked. We completely apologies for any messages that have been sent. These are by no means correct or a statement from Orangetheory fitness. We hope no offence has been taken.

'Please be reassured that this matter is being looked into by the authories and that all personal data is encrypted and safe'.

But moments after another messaged followed in all caps: 'IM JOKING, THERES BEEN NO HACKING, WE ARE CLOSING. I WANTED TO MAKE YOU HAVE HOPE AND THEN BREAK IT. WE ARE CLOSING B****!!!! PACK YOUR S*** AND GO 

Many replied to the tweets finding it hilarious, saying it was 'relatable' and what they needed in 2020'

Speaking to FEMAIL, Barry Ashby, Director of Operations Orangetheory UK said:   'Last night a disgruntled employee abused their access to our social media and telephone platforms. 

'We apologise for the content that was posted and the members and prospective members subjected to the inappropriate messages. We have identified the perpetrator and have taken steps to restore the integrity of our social media and communications systems. 

'We have also learned that local law enforcement will be initiating a criminal investigation. 

'Orangetheory does not tolerate hate speech of any kind and we will continue to be vigilant to assure that our social media platforms reflect respect for all members. 

'We again apologise to anyone who was impacted by this incident.' 

Christine who shared the messages said the gym were 'not happy' about the texts, that were sent by a 'disgruntled employee'. 

Many replied to the tweets finding it hilarious, saying it was 'relatable' and what they needed in 2020'. 

'My best mate goes to the same place and sent me these this morning we're loving this,' one Twitter user wrote. 

The former First Lady (pictured) has received much curiosity from mid-life women about how she achieved her killer biceps, and revealed it's from Orangetheory workouts

'Oh my god this is fascinating,' said another, adding a popcorn emoji.

'Howling at this!' said another.

'This had made me laugh so much,' wrote a third.

'It sounds as though someone there is having a breakdown,' commented one.

'This is SO great,' another Twitter user said.

'I want to join,' joked one. 

'Please send them a hug from me. This is all truly bull**** (though not china's fault)' another said. 

Made in Chelsea star Ryan Libbey, a personal trainer, is also a fan of the OrangeTheory workout

 Orangetheory Fitness (OTF) boasts 800,000 members across 1,100 studios in 49 American states and 22 countries, with its exercise program loved by the likes of former First Lady Michelle Obama and Made in Chelsea's Ryan Libbey.

Each Orangetheory class consists of a 60-minute, full-body workout that is taught by highly-trained coaches. 

The workout is technology tracked, so everyone wears an 'OTbeat' heart rate monitor which supplies information on how your body is responding in real time. 

The workouts are designed in a fitness lab in Florida with a medical advisory board weighing in regularly, and OTF coaches offer a different workout everyday.

The hour-long interval-based classes are an extremely efficient form of whole-body exercise, delivering benefits more quickly than typical solely cardio or weights workouts. 

Every session incorporates both cardio and weights, with the aim that you see results from head to toe. 

 There are currently six OrangeTheory studios in the UK, with plans for further expansion

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